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Answered
Bottom Line File Incorerct
Brian King (can be deleted after 01-03-12)
asked this on June 06, 2011 09:56
Have run the EMTS file this morning 06/06/2011 and have examined the file. There are customers on the file that are cancelled or not due for debit today,
We have not check the entire file just a selection of transactions, Also the file has no values, this is very unusual as there is never a day when no debits will be taken. please advise as soon as possible
The following are examples form the file
6020419361058000N99021242714401000000000000000FONESURE LIMITED 1994947 ROSEMARY BANNER 11157
7721073669946800C99021242714401000000000000000FONESURE LIMITED 1995161 YVETTE AUSTIN 11157
Comments
Hi Brian, Adam here,
Long time no speak, how are you!?
Paul is now looking into this issue for you and will get back to you soon.
*** NB: you added this question to the forum for SchemeServe although it's related to AutoDebit, so I've moved it to the AutoDebit Answers forum for you. ***
Best wishes,
Adam
Hi Brain,
Thanks for raising this.
One of the functions of the EMTS file is to regularly process drawdowns however there is a second function and this is to send PENDING instructions to BACS via Bottomline Paybase.
This is why these two entries are appearing in the EMTS. Both customers have PENDING instructions that need to be sent to BACS.
Regarding the second part of your query on transactions; I am a little confused here as the system is reporting that the current EMTS file contains 1340 transactions.
Finally, just a quick pointer on the support system, as this type of query could contain some sensitive information can you ensure that you raise these items a support tickets and not as forum questions.
If you have any questions please let me know.
Best Wishes,
Paul